ANTI HARASSMENT AND BULLYING
This course explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Duration: 32 Minutes
Cost: £30 (RRP £35)
CPD Units: 1
Approved by CPD
ANTI-BRIBERY
AND CORRUPTION
This course breaks down why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.
Duration: 50 Minutes
Cost : £30 (RRP £35)
CPD Units: 2
Approved by CPD
CONFLICT RESOLUTION
IN THE WORKPLACE
This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques.
CUSTOMER
SERVICE
We discuss what we mean by customer service, why it is so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
Duration: 75 Minutes
COST : £30 (RRP £35)
CPD Units: 2
Approved by CPD
DEVELOPING GOOD EMPLOYEE RELATIONS
This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback.
Duration: 60 Minutes
Cost : £20 (RRP £25)
DEVELOPING
TEAMWORK
This course will start by explaining in detail what team working is, cover some of the basic principles for putting together a group of people who will work well together, conflict within teams, reasons conflict occurs, some strategies for managing conflict. It ends by exploring some of the different styles of management behaviour and how to develop a resilient team.
DISCIPLINARY PROCEDURES
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Duration: 45 Minutes
Cost : £30 (RRP £35)
EFFECTIVE
DELEGATION
The course goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.
Duration: 110 Minutes
Cost : £30 (RRP £35)
EQUALITY, DIVERSITY AND DISCRIMINATION
In this course we’re going to be discussing two topics, ‘equality’ and diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
FACEBOOK FOR BUSINESS
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.
Duration : 80 Minutes
COST : £85 (RRP £90)
CPD Units: 2
Approved by CPD
INTRODUCING GDPR
This This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing.
Duration : 60 Minutes
COST : £30 (RRP £35)
CPD Units: 2
Approved by CPD
INTRODUCTION TO EMOTIONAL INTELLIGENCE
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.
LEADERSHIP SKILLS
This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Duration : 90 Minutes
COST : £30 (RRP £35)
CPD Units: 3
Approved by CPD & ILM
LINKEDIN FOR BUSINESS
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more.
Duration : 45 Minutes
COST : £85 (RRP £90)
CPD Units: 2
Approved by CPD
MANAGING MEETINGS
The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved.
MANAGING SICKNESS AND ABSENCE
This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings.
Duration : 30 Minutes.
COST : £30 (RRP £35)
CPD Units: 1
Approved by CPD
NEGOTIATION
SKILLS
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Duration : 46 Minutes
COST : £30 (RRP £35)
CPD Units: 2
Approved by CPD
OBJECTIVES SETTING
This course covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting
PRESENTATION SKILLS
This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice.
Duration : 55 Minutes
COST : £30 (RRP £35)
CPD Units: 2
Approved by CPD
PROJECT
MANAGEMENT
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Duration : 90 Minutes
COST : £30 (RRP £35)
CPD Units: 3
Approved by CPD
SALES
SKILLS
The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting.
SEARCH ENGINE OPTIMISATION FOR BUSINESS
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.
Duration : 80 Minutes
COST : £145
CPD Units: 2
Approved by CPD
SEXUAL HARASSMENT IN THE WORKPLACE
In this course, you’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. We then discuss the importance of having clear and robust policies and the role line managers.
Duration : 55 Minutes
COST : £35
CPD Units: 2
Approved by CPD
SOCIAL MEDIA FOR BUSINESS
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
STRESS MANAGEMENT
Stress accounts for a high proportion of workplace illness annually, so being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you.
Duration : 30 Minutes
COST : £30 (RRP £35)
CPD Units: 1
Approved by CPD
THE PRINCIPLES OF PERFORMANCE MANAGEMENT
In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
Duration : 55 Minutes
COST : £30 (RRP £35)
CPD Units: 2
Approved by. CPD
TIME
MANAGEMENT
This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.
TWITTER FOR BUSINESS
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.
Duration : 55 Minutes
COST : £90
CPD Units: 2
Approved by CPD