CONFLICT RESOLUTION IN THE WORKPLACE
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace.
These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
OUR COURSE FEATURES
✓ Developed By Industry Professionals
✓ Instant Accredited Certificate
✓ Instant Access To Course
✓ Fully Online Video Course
✓ Fully Online Course And Assessment
✓ Complete Course At Any Time
✓ Complete Course On Any Device
✓ Complete Course At Your Own Pace
COURSE MODULES
✓ The Causes & Symptoms Of Conflict At Work
✓ Resolving Conflict
✓ The Five Conflict Modes
✓ Using The Modes
✓ Assertiveness
✓ Making Positive Outcomes
COURSE DURATION: 45 Minutes
HOW DO I COMPLETE MY COURSE?
Completing your course is simply done in the following easy steps:
1} Select your course of choice, click the ‘BUY’ button to complete your purchase.
2} Once your purchase is successfully completed, you will receive an email with login details(username and password) to our e-learning portal dedicated to you so that you can access and complete your course whenever your want.
3} Once you have completed and passed your course, you will be able to download and print out your certificate.
COURSE ACCREDITED BY:
On successful completion of the course, you will be issued a quality assurance certificate. This can be used to provide evidence for compliance and audit.
WHO SHOULD DO THIS COURSE?
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
This course is also ideal for individuals who are doing the training for themselves or for businesses who might want to put all of their first line management team through the training so that they are all work in the same way and have the same skill set.
WHY IS THIS COURSE IMPORTANT?
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line.
Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Recommended System Requirements
✓ Browser: Up to date web browser
✓ Video: Up to date video drivers
✓ Memory: 1Gb+ RAM
✓ Download Speed: Broadband (3Mb+)
IF YOU HAVE ENQUIRIES ABOUT ANY OF OUR COURSES, INTERESTED IN BULK PURCHASES OR JUST HAVE GENERAL QUESTIONS, PLEASE FEEL FREE TO CONTACT US.