CUSTOMER SERVICE
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
COURSE MODULES
✓ About Customer Service
✓ What Is Customer Service
✓ The Goals Of Great Customer Service
✓ Discovering & Understanding Customer Needs
✓ Delivering Maximum Levels Of Customer Service
✓ Making Customers Feel Great From The Start
✓ Communication Skills
✓ Non-verbal Communication & Body Language
✓ Dealing With Customer Complaints
COURSE DURATION: 75 Minutes
HOW DO I COMPLETE MY COURSE?
Completing your course is simply done in the following easy steps:
1} Select your course of choice, click the ‘BUY’ button to complete your purchase.
2} Once your purchase is successfully completed, you will receive an email with login details(username and password) to our e-learning portal dedicated to you so that you can access and complete your course whenever your want.
3} Once you have completed and passed your course, you will be able to download and print out your certificate.
COURSE ACCREDITED BY:
On successful completion of the course, you will be issued a quality assurance certificate. This can be used to provide evidence for compliance and audit.
WHO SHOULD DO THIS COURSE
This Customer Service Training Course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes all employees who deal directly with customers face to face, over the telephone or by e-mail.
Examples are people who work in the following roles:
✓ Frontline sale and customer service
✓ Call centre staffs
✓ Businesses
✓ Trade and self employed workers
✓ Online support staff
Recommended System Requirements
✓ Browser: Up to date web browser
✓ Video: Up to date video drivers
✓ Memory: 1Gb+ RAM
✓ Download Speed: Broadband (3Mb+)
IF YOU HAVE ENQUIRIES ABOUT ANY OF OUR COURSES, INTERESTED IN BULK PURCHASES OR JUST HAVE GENERAL QUESTIONS, PLEASE FEEL FREE TO CONTACT US.